World Wide Solutions, an expert Call Center Outsourcing Services company, enables your travel, leisure and hospitality business to deliver customer service as per the dynamic needs of the market. With more than 15 years of experience in delivering customized, cost-effective call center services for clients across industry verticals and the globe, we have the capability to tailor a solution that is best suited for your business requirement. By leveraging our expertise in the customer service domain, you can be assured of customer interactions that are focused on improving satisfaction and building retention.
Outsourcing customer service to World Wide Solutions will provide your travel, hospitality and leisure business with access to robust, round-the-clock support in the form of a 24x7x365 multi-channel contact center. This communication hub is equipped with well-trained professionals and the latest call center technology. At our multi-channel contact center, we engage with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.
The travel and tourism industry has seen a complete transformation due to the adoption of online technology by customers. The convenience of online booking, however, has not diminished the requirement for responsive customer service for assistance or problem resolution. While customers are still partial to phone support, they are also open to live chat assistance. Email responses and SMS notifications are now expected, as are self-service channels like IVR. Through our 24x7x365 multi-channel contact center, we provide travel and hospitality companies with the means to connect with customers on any of these channels as per their preference.
The travel and tourism sector is characterized by peak season and off-season business. With World Wide Solutions as your outsourced call center partner, you can be assured of customer service support for your standard business requirements as well as when business becomes brisk. We have the capability to scale up the resources assigned to your project, both in terms of trained personnel and technology, as well as provide customer service support across time zones.
In adherence with our ISO 27001 certification, we have stringent data security measures in place to protect all your confidential information. Whether it is customer data, accounting numbers or any other business data, you can count on World Wide Solutions to safeguard these assets.
Having the right technology to connect with your customers at your fingertips delivers process efficiencies by saving time and cost. World Wide Solutions employs the latest call center technology to ensure that inbound and outbound customer interactions are optimized. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
The success of a travel and hospitality business is positioned around making customers feel special, and as your call center outsourcing partner, we ensure the customer service you offer follows suit. Our contact center agents are rigorously trained in your brand values and to conduct any conversation with your valued customers with sensitivity, friendliness and courtesy. We aim to create a positive impression about your business in every customer interaction in any communication channel.