Outsourcing customer service to World Wide Solutions will give your wireless, phone or cable business access to robust, round-the-clock support in the form of a 24x7x365 multi-channel contact center. Through well-trained professionals and the latest call center technology, we engage with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.
We are among the leading customer service outsourcing companies and provide call center services for companies engaged in providing services related to wireless, telecommunications, broadband Internet, cable, satellite TV and phones, Wi-Fi, wimax,3G and 4g (LTE), traditional telephone local and long distance services, and DSL. Enterprises that will benefit from our services include fixed line operators, mobile network operators / wireless service providers, internet service providers (ISPs), satellite operators, broadcasters, cable companies and others.
In the telecom sector, customers should get the same answers in any service channel. As an ISO 9001 certified company, World Wide Solutions ensures consistency of customer care across all inbound and outbound communication. We rigorously train our professionals in call center etiquette so that they treat every customer with courtesy and sensitivity. We also provide them with all relevant information about your brand values, so that they can communicate these in the conversations that they have. Whether the interaction is for a sales call, handling an enquiry, solving an issue or building loyalty, you can be assured that the assignment is being managed as per your expectations.
With greater uptake of mobile phones and smartphones in emerging markets and consumer segments, the demand for telecom service will also increase. When your telco looks to explore new opportunities, you can count on World Wide Solutions to continue to provide you with continued customer support. We have the capability to scale up the resources assigned to your project, both in terms of trained personnel and technology, and provide customer service across all required time zones.
In adherence with our ISO 27001 certification, we have stringent data security measures in place to protect all your confidential information. Whether it is customer data, accounting numbers or any other business data, you can count on World Wide Solutions to safeguard these assets.
We are an ISO 9001 certified company and consequently, we put quality management standards into practice to ensure only accurate results are delivered to your telecom and cable business – be it in data processing, software development, call center or finance and accounting services. You can rely on our Quality Assurance (QA) team to validate all output before delivery.
Whatever the process, we ensure that we follow global best practices in their implementation to deliver the best possible outcome for your telecom and cable business. Using metrics and Key Performance Indicators (KPIs), all outsourced processes are fine-tuned to deliver the right results.