As a pest control specialist, time is of the essence. Between responding to calls, scheduling upcoming appointments, and expeditiously eliminating pests, it’s easy to be overwhelmed by the day-to-day management of your business. As a result, customer service often falls to the wayside. Unfortunately, this easily forgotten facet of managing a company can have long-lasting effects; poor customer care accounts for 45% of customers who decide to leave a business. In an industry where time is so valuable, World Wide Solutions’ answering service for pest control providers and exterminators can help you cater to customers and keep revenue flowing.
With all these issues on your mind, World Wide Solutions simplifies your business by handling customer calls, message delivery, appointment scheduling, and technician dispatch with our answering services. Our pest control answering service agents are trained and experienced in providing call and customer support to pest control businesses, so callers will never know they aren’t speaking to your own receptionist or dispatcher. Our call center agents understand your needs and can even prioritize your calls, giving precedence to commercial calls requiring immediate solutions. A well-equipped telephone answering service can make a positive difference when it comes to the efficiency and customer service of your pest control business.
Your brand is unique, and as such, your needs are unique. Keeping this in mind, our call center staff will work with you to create in-call scripts that are tailored to your specifications. We can even follow a list of FAQs that you provide to answer basic questions about services, pricing, and whatever else you would like.
Following your pre-existing protocols and procedures for assessing emergent situations, our telephone messaging service will dispatch your staff to critical jobs as you see fit. After we gather the appropriate information, we can contact your staff via phone, text, pager, or email, ensuring immediate service for frantic clients.
We succeed when you succeed, and that is why we train our operators twice as long as the industry standard. Better training begets better service. When you team up with us, you can rest easy knowing that only the most exceptional, professional operators are waiting on the other end of the phone line to maintain your extermination company’s distinguished image.
With the aid of call center metrics and regular reports, you will be able to gauge insights about your customer interaction and satisfaction strategies. This will help you to create personalized experiences for particular target segments. Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, give you visibility and control across the call center outsourcing process.
We work remotely and virtually. That means you won’t have to purchase, install, or maintain any expensive equipment to take advantage of our services. Having your reception needs outsourced frees you from the time and expense of hiring additional administrative staff. We have the resources, and we make them work for you.