Services for the Insurance Industry

Today’s Insurance companies encounter many challenges, such as diminishing margins, increasingly strict compliance requirements, evolving customer requirements and the fluctuating economic environment and needs to be flexible. In such a situation, adopting our services is the way out for your insurance business to develop a competitive advantage through optimized process efficiencies. World Wide Solutions is an expert service provider that can provide you the means to transform your business operations and ensure growth in tough times.

Services Across the Spectrum

World Wide Solutions has greater than 16 years of delivering high quality, cost-effective and efficient services that will greatly enhance the performance of your organization. Our Insurance services will help you boost your business efficiency, enhance profitability and promote customer satisfaction while ensuring compliance with insurance regulatory requirements. We are an ISO 9001 and 27001 certified company. Our Insurance support services for diverse insurance product carriers includes first party insurance, life insurance, general insurance, car / automobile insurance, health insurance, homeowner insurance and others.

Our Services Drive Business Growth for Insurance

Insurance companies can benefit greatly from utilizing call centers to assist with their customer service and telesales. Insurance call centers leverage their highly experienced and licensed agents to sell policies such as life insurance, health insurance, automotive insurance, and more!

Our call center agents handle inbound calls to assist your company with lead qualification and customer support for warranty, claims, policy inquiries, and more. Insurance call centers are reliable and flexible to meet your specific company and policy needs and can provide 24/7 service no matter where you’re located in the United States.

Our insurance call centers (licensed and non-licensed) comply with the strict regulations of the insurance industry and have helped major companies provide high-quality customer experiences while generating revenue to provide a solid ROI.

With the aid of call center metrics and regular reports, you will be able to gauge insights about your customer interaction and satisfaction strategies. This will help you to create personalized experiences for particular target segments. Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, give you visibility and control across the call center outsourcing process.

World Wide Services provide multichannel capabilities that include traditional phone-based call center services, live chat support, email services, SMS (texting), and social media customer service. Our insurance call centers use effective training methods that guarantee high-quality customer satisfaction, fast call handling times, and high quality sales conversions.

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