Evolving regulatory norms, the need for planning and managing limited resources, and access to financing pose tough challenges for companies in the energy and utilities industry. World Wide Solutions, a specialist IT-BPO service provider, will enable your energy or utility company to gain a competitive advantage through outsourcing. We are an ISO 9001 and 27001 certified company, which will provide you with an assurance of high quality results and data security. Outsourcing to us will allow your in-house personnel to focus their efforts on mission-critical, customer-centric objectives.
Transmission and distribution service providers, affiliate electricity providers, retail electric providers, city-owned utilities, municipally-owned utilities, pay-as-you-go electricity providers, public utilities, water suppliers, mutual water companies, natural gas providers, natural gas pipeline companies, local distribution companies, solar power companies, energy generation, distribution or retail companies, oil and gas companies, oil field services, energy trading and alternative / renewable energy companies, and others.
Outsourcing business processes which are important but not core operations will facilitate efficient completion of the tasks. Our well-trained and experienced professionals will take up each operation with enthusiasm and integrity, and will deliver desired results as per the pre-defined schedule. By leveraging outsourcing to World Wide Solutions, internal employees at energy and utilities companies can focus on more pressing demands of the business – such as increasing productivity, identifying cost optimization measures, restructuring footprint, and managing the portfolio.
The dynamic nature of business often brings unforeseen demand for services – such as increased number of inbound calls to customer service after a power outage for an energy and utilities company. While some spikes in business activity are planned, others stem from unpredictable external causes. At such times, having World Wide Solutions for an outsourcing partner will facilitate seamless delivery of services. We have the scalable resource capability and 24×7 operations to cater to an increasing project requirement.
In adherence with our ISO 27001 certification, we have stringent data security measures in place to protect all your confidential information. Whether it is customer data, accounting numbers or any other business data, you can count on World Wide Solutions to safeguard these assets.
We are an ISO 9001 certified company and consequently, we put quality management standards into practice to ensure only accurate results are delivered to your energy and utilities business – be it in data processing, software development, call center or finance and accounting services. You can rely on our Quality Assurance (QA) team to validate all output before delivery.
Whatever the process, we ensure that we follow global best practices in their implementation to deliver the best possible outcome for your energy and utilities business. Using metrics and Key Performance Indicators (KPIs), all outsourced processes are fine-tuned to deliver the right results.