World Wide Solutions

World Wide Solutions, an expert Call Center Outsourcing Services company, facilitates your energy and utilities company in catering to the diverse requirements of your customers. We have extensive experience in delivering high-quality, cost-effective customer service that solves critical business challenges for our clients and helps them to achieve cost efficiencies. Outsourcing customer service to us ensures that all interactions are implemented with a focus on building long-term relationships for your business.

We provide your energy and utilities business with robust support in the form of a 24x7x365 multi-channel contact center that combines the skills of well-trained professionals with the process efficiencies of the latest call center technology. We service your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.

Principles of our work

Expertise

Our clients benefit from some of the smartest minds in the world.

Process + design

Our strategic approach guides the journey, with continuous improvement enabled at every stage

Innovative Technology

We invest in emerging technologies, created to transform your business.

Reputable

World Wide Solutions is a respected leader in the community and the industry. Our proudest accomplishment is the large number of long term clients who year after year put their trust in us

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Our Specialization

We pride ourselves on our time-tested expertise, our technical innovation, and our old-fashioned work ethic.

After countless customer relationships secured, World Wide Solutions still relies on what made us successful in the first place: delivering quality customers to our clients at a reasonable cost.

Sales and Customer Acquisition

The call center or contact center is an integral component of an effective sales and acquisition strategy.

Customer Care & Service

The delivery of excellent customer care is a critical factor in the success of any organization.

Chat Support

We provide efficient online live chat support outsourcing services that will assuredly raise your customer satisfaction levels.

Email Management

We have the resources, the expertise, and the skilled personnel to deliver email support services to our clients and empower your brand building.

Answering Services

Our outsourced telephone answering service personnel are trained to be extremely courteous, well-mannered and knowledgeable.

After Hours Support

Your business does not end just because you have closed for the day or you are on holiday.